About
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We are a locally owned pooper scooper business serving the Las Vegas Valley since 2008. We strive to provide a quality service that tries to make owning a pet slightly easier by taking away one of the dreaded chores that come with owning a pet. We hope you'll give our company a chance to help.
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Frequently Asked Questions
What does your company do?
We take care of the hardest part of having a pet, cleaning up their poop. We clean up the poop so you don’t have to! While we mainly specialize in dog poop cleanup, we have been known to pick up after cats and pigs before as well. As long as the poop needing to be cleaned up is larger than the space between the tines on the rake (roughly about an inch) we should be able to clean it up. Reach out to us to see if it is something we would be able to help you with!
How do I get started with service?
It’s easy to start up service. In most cases, all it takes is a phone call or text message to (702) 276-POOP (7667). We also love emails and are happy to set you up that way if that is your preferred method of communication. You can email us at poopscoop@happypetslv.com. We also clean HOAs or business locations. If you are a business looking to have us come cleanup, send us an email to get an accurate price quote as well!
Do I need to be home during my cleaning?
We understand life is busy and that is why you are hiring us. You definitely do not need to be home as long as any aggressive or cumbersome dogs are put away and the scooper has access to the areas that need to be cleaned. We have a specific notes section for each of our clients where we can add gate codes, special instructions, where to find a box for a key to the gate, etc.
What if I have a lock on my gate?
If you have a lock on your gate, we ask that you please make sure it is unlocked on your service day or give us a code to a combination lock so we can access the yard. We do not take yard keys with us, but we do have some clients that will hide a key somewhere for us to access each week.
What if you you aren't able to get in the yard?
If we are unable to access the yard due to a locked gate or aggressive dog, we do still charge for the service due to the time taken to have you on the schedule and the extra time they will need to take the following week due to the larger quantity to pick up. If your dog will be gone and don't need the service, please let us know at least 24 hours in advance.
How do I pay for my service?
We will send you a secured and encrypted invoice link via email through our payment system on the 1st of each month for that current month's service. You can pay that with a debit or any major credit card or checking account. We also accept Paypal, Zelle, and have a mailing address if you prefer to mail a check. Please note that our scoopers are NOT allowed to accept any payments at your home after your initial clean.
What will happen if I am unable or do not pay for my service?
We understand that sometimes things happen and you occasionally will need to delay payment. If you reach out to us to inform us that you will need to pay a day or two late we are happy to work with you. However, if you have outstanding invoices and you do not communicate with us, we will take you off the schedule. If you are responsive to our messages and willing to set up a payment plan and work with us on taking care of your outstanding balance, we are always happy to get you back on the schedule when your balance is at $0. However, if you do not respond to our messages, we will send your bill to a collections agency.
Does the size of my dog and/or yard affect the price?
We typically charge per dog and it is usually the same for small or large dogs or yards; however, we reserve the option to add an upcharge for unique situations. Sometimes people think that since their small dogs produce small poop, our service should be less expensive; however, often small dog poop is hard to find, especially when in a rock or grass yard. We will advise you on our first visit if we need to modify our pricing prior to starting any service for you. If your yard is larger than a half acre we do charge as if there is an additional dog per additional half acre.
What day and time do you come to clean my yard?
Our service days start around 7am and our techs clean until the afternoon., Monday through Friday; however, our routes vary by geographic area. We will try to accommodate special scheduling requests, but that is not always possible. Call us and we can share what day or days of the week that we will be in your general area. Exact timing of our visits is not common, since each scooping visit is unpredictable. We don’t know what we will encounter each week. One week, all dog waste may be found in one small geographic area in the yard and the next week, it may be spread out across the entire yard. Some weeks we will have one time cleanings that can take our scoopers a few hours. We would ask that you be flexible and allow us to visit as time permits on your assigned day.
Do I have to sign any contracts?
No, you are able to sign up and cancel at any time. However, we do ask that you give us at least 24 hours notice!
What if my cleaning day falls on a holiday?
You will still receive service for that week, but on a different day than your normal service day. We will notify you in advance which day we’ll be out. Service will resume on your usual service day the following week.
Are you a licensed and insured business?
Yes, we are proudly licensed and insured to be working in the great state of Nevada!
We take care of the hardest part of having a pet, cleaning up their poop. We clean up the poop so you don’t have to! While we mainly specialize in dog poop cleanup, we have been known to pick up after cats and pigs before as well. As long as the poop needing to be cleaned up is larger than the space between the tines on the rake (roughly about an inch) we should be able to clean it up. Reach out to us to see if it is something we would be able to help you with!
How do I get started with service?
It’s easy to start up service. In most cases, all it takes is a phone call or text message to (702) 276-POOP (7667). We also love emails and are happy to set you up that way if that is your preferred method of communication. You can email us at poopscoop@happypetslv.com. We also clean HOAs or business locations. If you are a business looking to have us come cleanup, send us an email to get an accurate price quote as well!
Do I need to be home during my cleaning?
We understand life is busy and that is why you are hiring us. You definitely do not need to be home as long as any aggressive or cumbersome dogs are put away and the scooper has access to the areas that need to be cleaned. We have a specific notes section for each of our clients where we can add gate codes, special instructions, where to find a box for a key to the gate, etc.
What if I have a lock on my gate?
If you have a lock on your gate, we ask that you please make sure it is unlocked on your service day or give us a code to a combination lock so we can access the yard. We do not take yard keys with us, but we do have some clients that will hide a key somewhere for us to access each week.
What if you you aren't able to get in the yard?
If we are unable to access the yard due to a locked gate or aggressive dog, we do still charge for the service due to the time taken to have you on the schedule and the extra time they will need to take the following week due to the larger quantity to pick up. If your dog will be gone and don't need the service, please let us know at least 24 hours in advance.
How do I pay for my service?
We will send you a secured and encrypted invoice link via email through our payment system on the 1st of each month for that current month's service. You can pay that with a debit or any major credit card or checking account. We also accept Paypal, Zelle, and have a mailing address if you prefer to mail a check. Please note that our scoopers are NOT allowed to accept any payments at your home after your initial clean.
What will happen if I am unable or do not pay for my service?
We understand that sometimes things happen and you occasionally will need to delay payment. If you reach out to us to inform us that you will need to pay a day or two late we are happy to work with you. However, if you have outstanding invoices and you do not communicate with us, we will take you off the schedule. If you are responsive to our messages and willing to set up a payment plan and work with us on taking care of your outstanding balance, we are always happy to get you back on the schedule when your balance is at $0. However, if you do not respond to our messages, we will send your bill to a collections agency.
Does the size of my dog and/or yard affect the price?
We typically charge per dog and it is usually the same for small or large dogs or yards; however, we reserve the option to add an upcharge for unique situations. Sometimes people think that since their small dogs produce small poop, our service should be less expensive; however, often small dog poop is hard to find, especially when in a rock or grass yard. We will advise you on our first visit if we need to modify our pricing prior to starting any service for you. If your yard is larger than a half acre we do charge as if there is an additional dog per additional half acre.
What day and time do you come to clean my yard?
Our service days start around 7am and our techs clean until the afternoon., Monday through Friday; however, our routes vary by geographic area. We will try to accommodate special scheduling requests, but that is not always possible. Call us and we can share what day or days of the week that we will be in your general area. Exact timing of our visits is not common, since each scooping visit is unpredictable. We don’t know what we will encounter each week. One week, all dog waste may be found in one small geographic area in the yard and the next week, it may be spread out across the entire yard. Some weeks we will have one time cleanings that can take our scoopers a few hours. We would ask that you be flexible and allow us to visit as time permits on your assigned day.
Do I have to sign any contracts?
No, you are able to sign up and cancel at any time. However, we do ask that you give us at least 24 hours notice!
What if my cleaning day falls on a holiday?
You will still receive service for that week, but on a different day than your normal service day. We will notify you in advance which day we’ll be out. Service will resume on your usual service day the following week.
Are you a licensed and insured business?
Yes, we are proudly licensed and insured to be working in the great state of Nevada!
